Check Your Super –

Privacy Policy

Your privacy is important to us. It is Check Your Super’s policy to respect your privacy regarding any information we may collect from you across our website, www.checkyoursuper.au, and other sites we own and operate.

This Privacy Policy explains how checkyoursuper.com deals with privacy issues relating to personal information provided by a person or entity (“User”) who uses the checkyoursuper.com website.

You can email Check Your Super at info@checkyoursuper.au if you have any queries about your personal information, how we handle it, or if you would like to amend or delete your personal information.

We are bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (subject to exemptions that apply to us under that Act). We may review and update this policy from time to time, including taking into account new laws, technology, and changes to our operations. All personal information held by us will be governed by the most recently updated policy. Your privacy matters to us, so whether you are new to checkyoursuper.com or a long-time user, please familiarize yourself with our practices.

This Privacy Policy will describe:

  • How checkyoursuper.com collects and handles a User’s personal information.
  • The kinds of personal information that checkyoursuper.com will collect and store.
  • The purpose for which checkyoursuper.com collects personal information.
  • How the User can contact the data controller.
  • The use of cookies and third-party access on the checkyoursuper.com platform.

User’s Agreement to this Privacy Policy

By using the checkyoursuper.com platform, a User consents to the privacy practices disclosed in this Privacy Policy, noting that personal information about the User may be collected by checkyoursuper.com or its associates and relevant third parties for:

  • Responding to a query or feedback from the User.
  • Providing the User with information from third parties.
  • Additional marketing and re-marketing purposes, including marketing from third parties.
  • Offering quotes or information regarding goods or services.
  • Verifying a User’s identity.
  • Any other purpose at checkyoursuper.au’s sole discretion.

Personal Information

For the purposes of this Privacy Policy, personal information includes any information submitted to checkyoursuper.com when the User inquires about or seeks a comparison, performance review, or quote for a product or service, visits the checkyoursuper.com platform, subscribes to an email list, or contacts checkyoursuper.com. This includes, but is not limited to:

  • The User’s full name.
  • Relevant information for qualification, including superannuation balance, fund, employment status, or other criteria.
  • The User’s telephone numbers and email address.
  • The User’s home address.
  • The User’s date of birth.
  • Any additional personally identifiable information.
  • Information entered into the checkyoursuper.com platform, including photographs or written content.
  • Information about your computer, device, and browser, potentially including your IP address and browser type. If you access the site from a mobile device, we may collect a unique device identifier or geolocation data.

Collecting the User’s Personal Information

checkyoursuper.com will not collect personal information about a User without their consent and will only collect personal information that a User voluntarily provides. We may also collect personal information about a User from another business authorized to deal with us on their behalf or from third parties providing comparison services.

Protecting the User’s Personal Information

checkyoursuper.com will take reasonable steps to protect the User’s personal information from loss, misuse, and unauthorized access. We will also destroy or de-identify any personal information if requested by the User.

Use of Personal Information

checkyoursuper.com will use the User’s personal information primarily to provide services or offers related to those services. This includes passing the User’s personal information to relevant third-party businesses for quotes, reviews, or comparisons at the User’s request.

We may send you direct marketing communications about products and services that may interest you. These communications may be sent via telephone, mail, SMS, or email, in accordance with applicable marketing laws, such as the Spam Act 2004 (Cth). You may opt-out of receiving marketing communications by contacting us or using the opt-out facilities provided.

checkyoursuper.com may receive remuneration for providing User’s personal information to relevant third-party businesses. Other purposes for using the User’s personal information may include:

  • Enhancing security for both checkyoursuper.com and the User.
  • Providing business partners or suppliers with the User’s information for quotes and offers.
  • Contacting the User regarding queries or complaints.
  • Internal business management, including accounting.
  • Advising the User of new product offerings or promotions.
  • Legal proceedings if a dispute arises from the User’s use of the platform.

User’s personal information may also be used for automated decision-making, including:

  • Data modeling for internal use.
  • Audience modeling for marketing and remarketing purposes.

Who We Pass Your Details To (Third Parties)

Check Your Super is not a Financial Services Provider and does not provide financial advice. As superannuation is a financial services product, your information will be passed on to a licensed financial adviser for performance reviews. This may involve direct AFSL holders or intermediaries to book appointments on behalf of financial advisers.

Rights of Usage

The rights to use your data extend to checkyoursuper.com indefinitely. Ownership and distribution of your personal information to third parties will be at our discretion until you unsubscribe or opt-out.

The User’s personal information is hosted on servers located in Australia. The Data Controller is checkyoursuper.com and can be contacted via email at info@checkyoursuper.au.

Use of Personal Information for Research Purposes

Check Your Super may use de-identified personal information for research and development without obtaining User consent.

Individuals’ Right of Access

User’s personal information is collected under the Privacy Act 1988 (Cth) and is held for seven (7) years. Users can request deletion or amendment of their personal information or request a Subject Access Request (SAR) by contacting us.

We will take reasonable steps to allow Users to access their personal information unless it would have an unreasonable impact on the privacy of others.

Check Your Super reserves the right to amend and update this Privacy Policy at any time.

Users can contact us at any time to opt-out of direct marketing with the subject line “Unsubscribe.”

If Users do not consent to their details being used for future marketing purposes, they should contact us to request modifications or deletions of their details.

Third-party Sites

Check Your Super may pass the User’s personal information to relevant third-party businesses to complete requests. We are not responsible for the privacy practices of websites and applications not owned or managed by us. It is the User’s responsibility to understand the privacy policies of third-party sites.

Cookies and Usage Tracking

Check Your Super and any associates or relevant third parties may use cookies to:

  • Enable efficient browsing of the platform.
  • Keep Users logged in as they navigate pages.
  • Collect statistical data to improve browsing experience.

Cookies are stored on the User’s computer until deleted. Browser settings can be adjusted to refuse cookies, but this may affect your ability to use the platform. More about cookie usage can be found in our Terms and Conditions.

Complaints

If you believe your privacy has been breached or have any questions about our Privacy Policy, please contact us with details of the incident so we can investigate. We have a formal procedure for handling privacy complaints.

Once a complaint is received, our Privacy Officer will investigate with the relevant business unit and determine the nature of the breach. We may contact you for clarification if necessary.

If a breach is confirmed, the Privacy Officer will escalate the matter to management for rectification and inform you of the outcome. We aim to resolve all investigations promptly.

We will treat your requests or complaints confidentially and will contact you within a reasonable timeframe to discuss your concerns.

Please contact our Privacy Officer at info@checkyoursuper.au.

USE OF THIS SITE MEANS THAT YOU ACCEPT THE PRACTICES SET FORTH IN THIS POLICY. YOUR CONTINUED USE INDICATES YOUR AGREEMENT TO THE CHANGES.